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How to book tickets
Call Us
Telephone: 01332 255 800
Lines are open Monday – Saturday: 10am – 8pm
Outside of these hours and on Sundays: 1 hour before until 30 mins after the show start time.
Group/Schools Booking Hotline (10+)
Telephone: 01332 255 446
Lines are open Monday – Friday
Typetalk Box Office Number
Telephone: 18001 01332 255 800
Online
You can Book Online 24 hours a day.
Come In
Derby LIVE Box Office, Assembly Rooms, Market Place, Derby, DE1 3AH
Standard Opening Times: Monday – Saturday: 10am - 8pm
Outside of these hours and on Sundays and Bank Holidays: 1 hour before until 30 mins after the show start time.
Derby LIVE Box Office, Derby Theatre, Theatre Walk, Westfield, DE1 2NF
Standard Opening Times: Monday - Saturday: 10am - 6pm*
Derby Theatre Box Office opens until 8pm on performance nights.
VAT increase 1 Jan 2010
We are pleased to inform you that although the VAT rate will return to its previous level of 17.5% on 1 Jan 2010, the majority of our ticket prices will not increase.
However, in a small number a cases, events presented by external promoters, will see a ticket price increase to cover the VAT increase. Sadly, this is beyond our control and we apologise for any inconvenience caused.
Postal Bookings
Send details of the show you wish to see with a cheque made payable to ‘Derby City Council’ and a stamped, addressed envelope to the address detailed and the tickets will be sent 14 days after receipt of your cheque. Postal requests received less than 14 days before the performance date will be held at the Derby LIVE Box Office for collection.
Payment
Both credit and debit cards are accepted for payment. Credit cards incur a £1 booking fee and postage will incur a charge of 50p. When collecting tickets the card used for payment must be seen.
Concessions & Discounts
For certain shows, concessions apply to under 16s, over 60s, job seekers, registered disabled people, carers and full–time students. Proof is required. Please contact the Box Office.
Special offers, discounts and concessions cannot be combined unless otherwise stated. We may from time to time offer tickets at prices other than those first advertised. It is not possible to include tickets already purchased in any future special offer.
Wheelchair Users
At present it isn't possible for wheelchair users to book their tickets using the online booking system. If you would like to make a booking and a member of your party is a wheelchair user, please call the Box Office on 01332 255800 or email us (boxoffice@derby.gov.uk) with your contact details and we'll get in touch with you to ensure that all of your needs are catered for.
Enquiries
You can send enquiries to us by email, fax or post.
Email your show enquiries to boxoffice@derby.gov.uk, assemblyrooms@derby.gov.uk or guildhalltheatre@derby.gov.uk. Fax enquiries should be sent through to 01332 255 788.
Please post any enquiries to Assembly Rooms Box Office, Market Place, Derby, DE1 3AH.
Gift Vouchers and National Theatre Tokens
You can buy or use both Derby LIVE Gift Vouchers and National Theatre Tokens at the Box Office. Our Gift Vouchers are available in denominations of £5, £10 and £20. National Theatre Tokens are welcome at over 200 theatres nationwide, including all of London’s West End. Theatre Tokens are available in denominations of £1, £5, £10 and £20 and they have no expiry date.
Group Bookings
We welcome group bookings and we offer group discounts for many of our shows. Short–term block reservations can be made for group bookings. For bookings for 10 or more, please contact our dedicated Group Booking Line on 01332 255 446 to reserve your seats. You can also book through out Box Office direct.
Reservations, Resales and Refunds
Reservations can be made for all performances but can only be held for a period of 48 hours. The re–sale of any tickets purchased will be accepted at the discretion of the Box Office, tickets available take priority before returns are offered for sale. All tickets are non–returnable or refundable except in the event of a cancelled show.
Mailing list
In order to join our mailing list to receive all future information please advise the Box Office at the time of booking or log onto our website and complete the Request Brochure form.
You can also sign up to our email newsletter service by completing our Join Mailing List form.
Conditions of Sale
- Tickets cannot be exchanged or money refunded
- You must not use cameras or recording equipment during the performance
- All mobile phones and pagers must be turned off during the performance
- Latecomers will only be allowed into the venue during a suitable break in the performance,which may be the interval
- Patrons are admitted to the venue subject to the conditions of entry, which are available on request.
- Please Note: If you have purchased tickets through an agency, e.g. Ticketmaster, See Tickets or any other, and do not have them on the night, you will not be able to gain entry to the building.
You may wish to read our Data Protection statement.
