Wild Walk Adventure Shack Customer Information and Frequently Asked Questions

Outdoor theatre and cinema season

Be sure to check out the information and FAQs below before you head down to the park!

COVID-19 advice for all events

To ensure we are able to provide a comfortable and safe experience for everyone, there are a few things we would like you to do and know ahead of your visit. Please visit our FAQ page for more details

If you have symptoms or have been told to self-isolate

If you have made a booking and have confirmed COVID-19, have been told to self-isolate by NHS test and Trace, or you are have symptoms of COVID-19 please do not attend an event.  Please contact the Sales and Information team by email or on 01332 255800 option 1 at least 24 hours before you are due to attend where you will be offered the choice to reschedule your tickets to a different performance or have a full refund.

Will there be any restrictions due to the COVID-19 pandemic?

We will be following the latest Government advice. We encourage you to wear a face-covering unless you are exempt. The guidance continues to advise caution. We strongly advise you to take a lateral flow test before attending an event and to socially distance where possible, and use the hand sanitiser and washing facilities provided.

Q: What happens in bad weather?

A: Performances will still go ahead in rainy weather conditions and are never cancelled more than 24 hours ahead of the performance time as the weather can change rapidly. Performances will only be cancelled in extreme weather conditions e.g. high winds.

Tickets are non–returnable and non-refundable except when an event is cancelled.

In the event of a refund, please be aware that we are unable to give cash refunds.

If you paid by any other method than card (including a mixed payment of card and something else) please note that the council will issue a cheque refund. We're sorry for any inconvenience this may cause.

Please note that if it is raining please dress appropriately in wet weather gear, we advise you don’t use umbrellas as these could obscure people’s view. 

Q: Can I smoke during the performance?

A: Smoking is not permitted within the performance area. We ask visitors who wish to smoke to move outside the enclosed area, out of respect for other audience members. Please note this also applies to e cigarettes.

Q: What should I wear?

A: The performances are held outdoors so please ensure you wear appropriate clothing.

Q: Will food and drink be available on site?

A: Throughout the Markeaton Park outdoor cinema & theatre season we will be offering various options for catering within the Orangery café and Courtyard.

The Orangery café will stay open until 8pm for evening theatre show goers to stock up on speciality coffees, infusions and cakes/ice creams and cold drinks.

Q: What do I do with my rubbish after the performance?

A: When the performance ends please ensure that you put your rubbish in bags and take it with you.

Q: I have specific access requirements will I be able to attend?

A: The whole area of the Craft Village is accessible to all, however we offer limited seating, so please ensure you do bring your own if required. Disabled car parking is available in the Craft Village car park (via Mundy Play Centre Car Park, Markeaton Lane, DE22 4NH)

Q: Is parking available on site?

A: There is a Pay and display car park available at Markeaton Park Craft Village, DE22 3BG (via Mundy Play Centre Car Park, Markeaton Lane, DE22 4NH).  Parking is charged at up to 4 hours £3.90, over 4 hours £5.00. You can use cashless payment using MiPermit, the location code for Mundy Play Centre car park is 754597. 

Q: Where and when can I purchase tickets?

A: You can purchase tickets in advance online or via the Derby LIVE Box Office on 01332 255800. There will be a box office at each performance, however, tickets often sell out for similar events in advance, so we suggest you book early. The Box Office will be open in the Craft Village Information Centre from 10am.

Q: Can I bring a dog to the performance?

A: Assistance Dogs are welcome at all of our venues, including the Markeaton Park Craft Village. Please let Box Office know when you book or at least 24 hours in advance.

We look forward to seeing you at Markeaton Park Craft Village.