Q: What happens in bad weather?
A: Performances will still go ahead in rainy weather conditions and are never cancelled more than 24 hours ahead of the performance time as the weather can change rapidly. Performances will only be cancelled in extreme weather conditions e.g. high winds.
Tickets are non–returnable and non-refundable except when an event is cancelled.
In the event of a refund, please be aware that we are unable to give cash refunds.
If you paid by any other method than card (including a mixed payment of card and something else) please note that the council will issue a cheque refund. We're sorry for any inconvenience this may cause.
Please note that if it is raining please dress appropriately in wet weather gear, we advise you don’t use umbrellas as these could obscure people’s view.
Q: Can I smoke during the performance?
A: Smoking is not permitted within the performance area. We ask visitors who wish to smoke to move outside the enclosed area, out of respect for other audience members. Please note this also applies to e cigarettes.
Q: What should I wear?
A: The performances are held outdoors so please ensure you wear appropriate clothing.
Q: Will food and drink be available on site?
A: The Orangery Café at Markeaton Park (located in the Craft Village) will be open and they have a selection of hot and cold food and drink options available.
Q: What do I do with my rubbish after the performance?
A: When the performance ends please ensure that you put your rubbish in bags and take it with you.
Q: I have specific access requirements will I be able to attend?
A: The whole area of the Craft Village is accessible to all, however we offer limited seating, so please ensure you do bring your own if required. Disabled car parking is available in the Craft Village car park (via Mundy Play Centre Car Park, Markeaton Lane, DE22 4NH)
Q: Is parking available on site?
A: There is a Pay and display car park available at Markeaton Park Craft Village, DE22 3BG (via Mundy Play Centre Car Park, Markeaton Lane, DE22 4NH) Lighting will be provided upon exitingafter the film to this car park. Parking is charged at up to 4 hours £3.90, over 4 hours £5.00.
Q: Where and when can I purchase tickets?
A: You can purchase tickets in advance online or via the Derby LIVE Box Office on 01332 255800. There will be a box office at each performance, however tickets often sell out for similar events in advance, so we suggest you book early. The Box Office will be open in the Craft Village Information Centre from 10am.
Q: Can I bring a dog to the performance?
A: Assistance Dogs are welcome at all of our venues, including the Markeaton Park Craft Village. Please let Box Office know when you book or at least 24 hours in advance.