Outdoor Theatre Customer Information and Frequently Asked Questions
Be sure to check out the information and FAQs below before you head down to the park!
Q: What happens in bad weather?
A: Performances will still go ahead in rainy weather conditions and are never cancelled more than 24 hours ahead of the performance time as the weather can change rapidly.
Performances will only be cancelled in extreme weather conditions e.g. high winds.
Tickets are non–returnable and non-refundable except when an event is cancelled. In the event of a refund, please be aware that we are unable to give cash refunds. If you paid by any other method than card (including a mixed payment of card and something else) please note that the council will issue a cheque refund. We're sorry for any inconvenience this may cause.
Please note that if it is raining please dress appropriately in wet weather gear, we advise you don’t use umbrellas as these could obscure people’s view.
Q: Can I bring a disposable barbecue?
A: Barbecues, fireworks and bonfires are strictly not allowed on Markeaton Park.
Q: Can I smoke at the performance?
A: Smoking is not permitted within the performance area of the craft village. We ask visitors who wish to smoke to move outside the enclosed area, out of respect for other audience members. Please note this also applies to e-cigarettes.
Q: What should I wear?
A: The performances are held outdoors in our Craft Village so please ensure you wear appropriate clothing. Please bear in mind that it can get chilly later in the evenings so make sure you bring something warm to wrap up in as it is the Great British Weather after all!
Q: Will food and drink be available on site?
A: The Orangery will be serving hot & cold drinks, snacks, cakes, and ice cream from a takeaway counter before the performance. You are also welcome to bring your own picnics and alcohol, but please do not bring any glass bottles or glasses.
Q: Can I bring tables and chairs?
A: Our Outdoor performance stage is located in the Craft Village area, which is hard standing with limited seating available. Please bring your own low backed chairs or picnic blanket. Consider others when setting up and please note that you only have a 2 metre square space to set up in within the Craft Village, so we ask that you don’t bring any tables and to ensure an enjoyable experience for all.
Q: What do I do with my rubbish after the performance?
A: When the performance ends please ensure that you put your rubbish in the bins provided when you exit, or take it with you if you wish.
Q: What else should I bring?
A: It is strongly advised that you bring a torch and some blankets as it can get cold in the evenings!
Q: I have specific access requirements will I be able to attend?
A: The whole area of the Craft Village is accessible to all, however we offer limited seating, so please ensure you do bring your own if required. Disabled car parking is available in the Craft Village car park close to the gates when entering the park (Via Mundy Play Centre car park, Markeaton Lane, DE22 4NH)
Q: Is parking available on site?
A: There is a Pay and display car park for the event at Markeaton Park Craft Village, DE22 3BG. Access to this car park is via Mundy Play Centre car park, Markeaton Lane, DE22 4NH, and follow the signs for the event car park. Please note that there is a 2m height restriction for the car park in place. Lighting will be provided upon exiting after the performance to this car park.
Parking charges are in place and start from £2.50 for 2 hours up to £5.00 for over 4 hours and you can also pay online using MiPermit here.
Q: Where and when can I purchase tickets?
A: You can purchase tickets in advance here or via the Derby LIVE Box Office on 01332 255800. There will be a box office at each performance, however tickets often sell out for similar events in advance, so we suggest you book early. The Box Office will be open, at the Craft Village entrance, from 1 hour before the performance starts, but please be aware that you will have to join the admissions queue to get tickets.
Q: Can I bring children to the performance?
A: We have been given age guidance for this performance as 7+ and we ask that you adhere to this.
Q: Can I bring a dog to the performance?
A: No dogs are permitted in the performance area unless they are an Assistance Dog. If you plan to bring an assistance dog we’d be grateful if you could inform us when you book or at least 24 hours before the start of the performance.
Q: What precautions have been put in place to make the venue COVID19 safe?
A: The site has been setup slightly differently to our usual outdoor theatre set up.
The Auditorium will be in a fenced area with pre booked 2 metre square seating areas, these will have a 1 metre gang way around each of them.
On your arrival you will queue socially distanced at the entrance to the venue where the Box Office will be situated.
Your bag will be checked and your ticket shown to the Front of House Staff.
There will be hand sanitiser available on your arrival that you will be expected to use.
A member of Front of House Staff will then escort you to your booked square, where you be asked to remain until everyone is in and seated, you will only be required to leave your square if you need to use the toilet facilities.
The performance has no interval to keep movement around the venue to a minimum.
At the end of the performance you will be asked to stay in your square until asked to move to assist with everyone’s safety.
There will be bins at the exit for your rubbish.
We look forward to seeing you at Markeaton Park Craft Village.