Information relating to Coronavirus
Individual Application Form
Our Essential Companion Scheme recognises that some customers need additional assistance to access the services within Derby LIVE venues, which include:
- Guildhall Theatre
- Derby Arena
Derby LIVE and Derby City Council are firmly committed to ensuring all customers can participate and enjoy Derby LIVE events equally.
We recognise our responsibilities under Disability Discrimination Act (DDA) legislation to undertake reasonable adjustments to the services we deliver. For customers who need someone to be with them in order to access the service or facility within Derby LIVE we have an Essential Companion Scheme.
An Essential Companion is someone who is able to assist a disabled customer with mobility or guidance, and to ensure their safety and enjoyment of Derby LIVE events.
The scheme is not open to or intended for customers who simply want someone to go with them, or just need assistance with transportation to Derby LIVE venues.
The Essential Companion will need to familiarise themselves with the Derby LIVE venue to be visited and the location of services and facilities contained within it. It will be important to speak to Derby LIVE staff if the disabled customer has complex needs and to receive advice about means of escape issues. The Essential Companion is also required to be available at all times to assist the disabled customer. Derby LIVE contact details, should you require further advice or clarification, can be found at the bottom of this form.
If we feel you qualify under the scheme you will receive an additional free ticket for your Essential Companion.
If your application is refused you can ask for the decision to be looked at again by a panel of council staff who work on disabled people’s issues. The panel will also be consulted about hard to decide applications. The information you provide will only be used to determine whether you qualify to join the Essential Companion Scheme. There is space on the form for you to tell us about your particular needs, use a separate sheet if necessary. Information about any mobility aids or supporting equipment you use will help us understand how we might best be able to meet your needs and ensure you have an accessible and enjoyable experience.
If you have difficulty completing the form or would like more information about the scheme, please contact Laura Olding, Assistant Manager-Culture:
Derby LIVE, Assembly Rooms, Market Place, Derby, DE1 3AH
Telephone 01332 255800
Type-Talk 18001 01332 255800
SMS: 07812 301233
How to apply
Apply by completing an application form - you can download it below or fill in the online form below that.