Information relating to Coronavirus
The Hannells Darley Park Weekender Customer Information
Be sure to check out the information and FAQs below before you head down to the park!
How can I purchase tickets?
Tickets are on sale on the event page, or you can book in advance on 01332 255800 or in person at the Sales and Information Centre, Riverside Chambers, Derby, DE1 3AF. Advance phone and counter bookings are available until 8pm the day before. The Sales & Information Centre will be closed from 5pm on Thu 26 Aug 2021. Tickets can be collected from Derby Market Place on Fri 27 Aug from 9am to 5pm.
The Box office will open at Darley Park as follows
- Fri 27 Aug 2:30pm to 9:15pm. Web sales for Classic Ibiza will stop at 1pm.
- Sat 28 Aug 11am to 2:15pm and 3pm to 6pm. Web sales for Frozen 2 will stop at 10am and for Singalonga The Greatest Showman at 2.30pm
- Sun 29 Aug 12 noon to 8:30pm. Web sales for the concert will stop at 11am.
Tickets will be available to purchase on the day from two Box Office points at Darley Park. These will be sited near Darley Barn, near to the Cricket Club in Darley Abbey and near to the Rowing Club entrance to the park.
Where do I collect my tickets from?
If you have already bought tickets and they need to be collected from us, we strongly recommend collecting in advance of the day of the concert, from the Sales and Information Centre, Riverside Chambers, Derby, DE1 3AF. Opening times are Monday- Saturday 9am-8pm. The Sales and Information Centre will be closed on Sunday 1 September.
Tickets will be available to be collected and purchased on the day as you arrive at Darley Park. Please bear in mind there may be queues to collect/purchase tickets on the day of the concert.
Will there be filming and photography?
Yes, please let a member of staff know if you object to the future use of an image or video that features you.
What is the outline of timings for the event?*
Please check the event page for details
*Timings are approximate, please do allow plenty of time and be prepared for extra security measures. We respectfully ask for your cooperation on bag searches and approaches from security personnel to ensure everyone’s safety and comfort.
Where can I park?
We recommend you walk to the concert or use public transport to get to the park.
Car parking is priced at £5 (cash only) at St Benedict Catholic Voluntary Academy (DE22 1JD) and Derby Rugby Club (DE22 1EB), with limited spaces available.
- Fri 27 Aug - car parks will open at 12 noon.
- Sat 28 Aug - car parks open at 10am.
- Sun 29 Aug car parks open at 12 noon.
We have first-come, first-served, limited parking available for Blue Badge Holders at the Cricket Club in Darley Village. This is located directly opposite the Abbey Pub, postcode DE22 1DX. If you show the badge to the security steward on the gate they will show you to a parking space. We estimate this is no more than a 3 or 4 minute walk to the main event site.
There will be two bicycle parks located outside the event area, close to each entrance.
What time can I arrive and can I leave the event and come back?
- On Fri 27 Aug for Classic Ibiza - gates will open at 4pm and close at 9:15pm
- On Sat 28 Aug for Frozen 2 - gates will open at 12noon. For Singalonga The Greatest Showman - gates will open at 4pm and close at 7pm
- On Sun 29 Aug for The Hannells Darley Park Concert - gates will open at 2pm and close at 8:30pm
No access will be granted into the event without a ticket and the entrance gates will close during the event to those arriving.
You will be able to leave the event area but re-entry will be with ticket only. When you leave, you must get your ticket "checked out" and you will be able to use the same ticket when you return. You will be required to go through a search procedure again.
How do I get into event and what security measures are in place?
There will be two entrances, one located at the Rowing Club end of the park, the other at Darley Abbey Village end of the park. These will be located after the box office points, should you wish to purchase tickets on the day.
We respectfully ask for your cooperation on bag searches and approaches from security personnel to ensure everyone’s safety and comfort. Bag searches will be in place before the ticket gates. There will also be a dedicated lane for those wishing to leave the event area. Re-entry will be with ticket only and you will be required to go through a search procedure again.
Are there toilets on-site?
Yes there are toilets at both sides of the site. Baby changing facilities are located inside the accessible toilets.
There are accessible toilets on both sides of the stage. A Mobiloo with a full-size changing table (also known as a changing places toilet), is on the left side of the stage and can be lift operated.
Am I allowed to bring my own food and drink?
We know that you love to bring a picnic for the concert, so food and drink are allowed. Please check the list of what items are not allowed for additional guidance.
There will be a range of catering units on site for those who wish to purchase food and drinks.
Am I allowed to bring alcohol?
Yes, alcohol is permitted. There will be a bar on site serving alcoholic and soft drinks.
Can I bring bottles/glass?
Yes you can, but please bring plastic where possible. We request that all waste is deposited in the appropriate bins.
Can I bring my own seats?
Yes you can.
Is there anything else I should bring?
We recommend you wear sensible shoes, warm clothes and bring waterproofs with you. The grass can become slippery in bad weather.
Will I need a torch?
We will light the entrances and exits, but it is always useful to bring additional lighting.
For your comfort and safety and that of other concert goers, we’d ask that you do not bring any of the following into the event area.
Bag searches will be in place and you will be asked to take any prohibited item(s) back to your car or allow them to be disposed of. We are unable to return any items left at the entrances.
Fireworks and sparklers
Smoke or gas canisters (including aerosols and nitrous oxide)
Megaphones & air horns
Dangerous or hazardous items
Unauthorised items for trading
Anything that may be used as a weapon or compromise safety
Flagpoles measuring more than 1 metre
Illegal drugs including ‘former legal highs’
Unauthorised professional photography or recording equipment, zoom lenses
Audio/visual or cinematographic devices
Barbeques including disposable barbeques, camping stoves
Tents / gazebos / shelters
Can I bring my dog with me?
Please bring only assistance dogs into the event area and on Sunday ensure that if they are afraid of fireworks, that you leave before this time (approximately 9:15pm).
Will there be an Accessible Viewing Area?
Yes, there will be an accessible viewing area located just off centre of the stage/stage right, audience left as you look at the stage. For The Hannells Darley Park Concert, A British Sign Language interpreter will also be stationed in front of this area and so, if you would like to make use of this facility, we strongly advise you sit in the Accessible Viewing Area.
What happens if I lose my ticket?
If you lose your ticket you will need to purchase a new ticket.
Will the event be cancelled due to bad weather?
No, not unless we are advised that health and safety is at risk.
Can I get a refund on my ticket?
No, when you buy your tickets we will not refund your money. Please read our terms and conditions fully prior to purchasing.
Is Darley Park open to the public prior to the event?
Yes, but if you are in the event area of the park 1 hour prior to the gates opening, you will be asked to vacate this area. If you have a ticket for the event, or wish to purchase one, you will then be able to re-enter the event area once the gates are open.
Will the Darley Park Terrace Café be open on the day of the concert?
The café will be open.
Will there be any road closures I need to know about?
Darley Park Drive car park will be closed from 8 am to midnight (resident-only access - marshalled by stewards) - Fri 27 & Sun 29 Aug
Bank View Road, Poplar Row, Abbey Yard, and Darley Park Drive will be closed from 8 am to midnight (resident-only access) - Fri 27 & Sun 29 Aug
Penny Long Lane, Folly Road, and Weirfield Road will be closed from 8 am to midnight (resident-only access - to be controlled by residents themselves) - Fri 27 & Sun 29 Aug
No waiting will apply on the following streets, where cones will be used to prohibit parking
- 27 to 29 Aug - Duffield Road and around Darley Village
- Until 2 Sep - Junction of North Parade and Edward St, North Parade opposite North St, Junction North St and North Parade, Junction of Margaret St and North Parade, Darley Grove both sides.
In addition, one-way systems will be implemented on the following streets between 8:30 pm and midnight on Fri 27 & Sun 29 Aug to improve the flow of traffic exiting from the concert: Mile Ash Lane, Old Lane (one way from the junction with Darley Street to Darley Mills), Haslams Lane (one way from Darley Mills to Derby Rugby Club)
During the period 8:30 pm to midnight Fri 27 & Sun 29 Aug, traffic will not be able to access Darley Abbey Village from the Mile Ash Lane entry at the junction with Duffield Road (A6). During this same period, traffic exiting from Darley Abbey Village on Mile Ash Lane will only be able to turn left, not right, onto Duffield Road (A6).
If you have symptoms or have been told to self-isolate
If you have made a booking and have been notified to self-isolate or you are exhibiting symptoms of COVID-19 please do not attend an event. Please contact the Sales and Information team by email or on 01332 255800 option 1 at least 24 hours before you are due to attend where you will be offered the choice to reschedule your tickets to a different performance or have a full refund.
Will there be any restrictions due to the COVID-19 pandemic?
We will be following the latest Government advice. The guidance continues to advise caution and we would recommend you continue to wear a face-covering if you are able, to socially distance where possible, and to use hand sanitiser and washing facilities provided.
Will there be any measures in place at events to help prevent the spread of the virus?
Yes, we will be encouraging people to use test and trace check-in, providing hand sanitisation stations, and implementing a regular cleaning regime including toilets.
Will I have to wear a mask?
Wearing a face covering is no longer a legal requirement in England but we will continue to recommend you wear a face-covering at all events taking place at indoor venues, in crowded places, or when moving around.
Will there be any social distancing?
Social Distancing is no longer a legal requirement in England but we will continue to recommend social distancing at events where possible particularly in crowded areas or when moving around.
Will I be able to come with any size group?
There are no longer any legal restrictions on group sizes, and so that all can enjoy the events safely, we ask that our customers respect the comfort and spacing of other customers attending.
So we can all feel confident about being together again, we will:
- Clean and sanitise areas regularly.
- Provide hand sanitiser stations.
- Keep indoor spaces as ventilated as possible.
- Offer a refund for customers who cannot attend an event due to self-isolating or contracting COVID-19 up until 24 hours before the event.
- We’ll continue to ask you to maintain a safe social distance where possible when queuing and moving around.
- At the end of an event we may use all the available exits and we may direct you out of a route different to the one you came in through.
Our indoor building management systems will monitor air quality and have all been updated and maintained to ensure maximum efficiency for the safety of our customers, staff and visitors. This includes maximising fresh air rates within each venue.
We encourage you to:
- Wear face coverings in crowded places to help protect others, such as when moving around indoor spaces; and not to touch surfaces where possible.
- Check-in with the NHS COVID-19 app when you’re out.
- Wash your hands regularly and for at least 20 seconds with soap. When out and about, use hand sanitiser.
- Please keep movement to a minimum indoors and try to keep a respectful distance from other customers as much as possible.
By following this guidance you can continue to Do the Right Thing for Derby and look after yourselves and others. But above all, have a good time!