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The Darley Park Weekender Customer Information
Be sure to check out the information and FAQs below before you head down to the park!
What food and drink will be at the events?
There will be a range of food vendors and a bar serving a selection of drinks on site throughout the weekend taking cash and card payments. Please note the onsite bars will be operating Challenge 25.
Am I allowed to bring my own food and drink? Am I allowed to bring alcohol? Can I bring glass bottles or drinking glasses?
As usual we’re happy to allow you to bring your own food, however there is a limit on the amount of alcohol that can be brought onto the site.
Each person over the age of 18 with a valid entry ticket can bring both of the following
• 4 x cans of beer/lager/cider or pre-mixed spirits
• 750ml of wine
The Darley Park Weekend is glass free. Glass bottles and drinking glasses will be strictly prohibited. Wine decanted into plastic vessels will be permitted. The wine can be split into containers or if there is more than one person going they can combine containers. For example a group could combine their allowance to bring a boxed wine.
Challenge 25 will be in operation. Security reserve the right to remove alcohol from anybody who is unable to provide proof of age if requested.
You can bring in as many soft drinks and water as you like as long as they are still sealed. If it is an unsealed reusable bottle (not glass), then it would need to be empty at the point of entry. There will be water stations on site to refill. Other than for the alcohol allowance, all other drinks must be sealed or empty bottles for the water refill stations.
Please check the list of what items are not allowed for additional guidance. Please note bread knives and other sharp knives are not permitted into the concert.
We request that all waste is deposited in the appropriate bins.
There will be a range of catering units on site for those who wish to purchase food and drinks. Please note the onsite bars will be operating Challenge 25.
What forms of ID are accepted for Challenge 25 ?
This event will be operating a ‘Challenge 25’ policy for alcohol. If you look under 25, you will not be allowed to bring alcohol into the event or be served alcohol unless you can prove you are over 18 – by presenting photo ID.
Challenge 25 ID checks will take place at the entrance to the site, please have your ID ready when you arrive. Once your ID has been check you will be issued with a wristband, however please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID
The following are acceptable forms of ID:
- UK Driving Licence
- Valid Passport
- If you don’t want to bring your passport or driving licence, use a PASS ID. See http://www.pass-scheme.org.uk/ for details.
Can I bring my own seats?
Yes you can, but these are restricted to certain areas of the event area. The area nearest to the stage is a standing only area for the Ulitmate 90s and 80s Mix Tape events.
Is there anything else I should bring?
We recommend you wear sensible shoes, warm clothes and bring waterproofs with you. The grass can become slippery in bad weather.
Will I need a torch?
We will light the official entrances and exits, but it is always useful to bring additional lighting.
For your comfort and safety and that of other concert goers, we’d ask that you do not bring any of the following into the event area.
Bag searches will be in place and you will be asked to take any prohibited item(s) back to your car or allow them to be disposed of. We are unable to return any items left at the entrances.
- Fireworks and sparklers
- Smoke or gas canisters (including aerosols and nitrous oxide)
- Chinese lanterns
- Megaphones & air horns
- Sound systems
- Naked flames
- Weapons including knives such as bread knives, and sharp blades
- Dangerous or hazardous items
- Laser devices
- Unauthorised items for trading
- Anything that may be used as a weapon or compromise safety
- Flagpoles measuring more than 1 metre
- Illegal drugs including ‘former legal highs’
- Unauthorised professional photography or recording equipment, zoom lenses
- Audio/visual or cinematographic devices
- Barbeques including disposable barbeques, camping stoves
- Flaming torches
- Tents / gazebos / shelters
- Glass bottles and drinking glasses - see more under Food and drink
Will there be any activities for children over the weekend?
The following activities and entertainment will be on site:
- Inflatable penalty shoot out
- Bouncy castle
- Glitter bar
- Face painting
- Hair braiding
Please be aware additional charges may apply.
How can I purchase tickets?
Tickets are on sale on the event page, or you can book in advance on 01332 255800 or in person at the Sales and Information Centre at the Guildhall Theatre, Market Place, Derby DE1 3AE. Advance phone and counter bookings are available until the day before. Sales and Information Centre Opening Times
Subject to availability, tickets will be available to purchase on the day from the Box Office next to the event entrance.
Where do I collect my tickets from?
If you have already bought tickets and they need to be collected from us, we strongly recommend collecting in advance of the day of the concert, from the Sales and Information Centre, situated at the Guildhall Theatre, Market Place, Derby DE1 3AE.
Tickets will be available to be collected and purchased on the day as you arrive at Darley Park. Please bear in mind there may be queues to collect/buy tickets on the day of the concert.
Will there be filming and photography?
Yes, please let a member of staff know if you object to the future use of an image or video that features you.
What is the outline of timings for the event?*
Please check the event page for details.
*Timings are approximate, please do allow plenty of time and be prepared for extra security measures. We respectfully ask for your cooperation on bag searches and approaches from security personnel to ensure everyone’s safety and comfort.
Where can I park?
We recommend you walk to the concert or use public transport to get to the park.
There will be limited number of pre-bookable spaces at the park. Bookable in advance only, on-site parking will be £10 per car, and it will be located at Deans Field which is accessed via the Darley village just off Darley Street. Follow the event signage to this car park.
Offsite car parking for the event is available at Chapel Street and the Assembly Rooms car park sites. 24-hour parking is available which is payable on exit with cash or card. Directions for Assembly Rooms and Directions for Chapel Street car parks.
There is also limited parking available at Darley Village near the Cricket Club for Blue Badge holders. This car parking is available on a first come first serve basis and we recommend arriving early to use this car park.
There will be a bicycle park located outside the event area, next to the box office. All bicycles are left at the owners risk.
What time can I arrive and can I leave the event and come back?
Timings are detailed on each event page. No access will be granted into the event without a ticket. There will be no admittance to the event after 9pm.
You will be able to leave the event area but you will need a re-entry wristband and you will be required to go through a search procedure again. No alcohol will be permitted on re-entry.
How do I get into event and what security measures are in place?
The event entrance will be located along the river footpath in the centre of the park. There will be signage on the park. Follow the tarmac footpath from the rowing club, or hard standing path from the Cricket Club to the event entrance.
An on site box office will be available at the entrance, where you will able to collect and purchase tickets. If you already have your tickets, you can head straight to the entrance, through the bag search lanes and to the ticket check area where your tickets will be scanned.
We respectfully ask for your cooperation on bag searches and approaches from security personnel to ensure everyone’s safety and comfort. Bag searches will be in place before the ticket check at the gates. There will also be a dedicated lane for those wishing to leave the event area.
Are there toilets on-site?
Yes, toilets are near the event entrance after the ticket check area. Baby changing facilities are located inside the accessible toilets.
The accessible toilets are located at each toilet block and at the accessible view platform.
Can I bring my dog with me?
No. dogs are not allowed on site due to the nature of the event, only registered assistance and guide dogs will be allowed. If you are coming to The Darley Park Concert it is recommended if your dog is afraid of fireworks, that they leave before this time (approximately 9:15pm).
What happens if I lose my ticket?
If you lose your ticket you will need to purchase a new ticket.
Will the event be cancelled due to bad weather?
No, not unless we are advised that health and safety is at risk.
Can I get a refund on my ticket?
No, when you buy your tickets we will not refund your money. Please read our terms and conditions fully prior to purchasing.
Is Darley Park open to the public prior to the event?
Yes, the park remains open throughout the event weekend, with the exception of the event area, which is closed to public access during the set up and event weekend.
Will the Darley Park Terrace Café be open on the day of the events?
The café will be open.
What is the Accessible Viewing Platform?
The accessible viewing platform is a raised platform with a prime view of the stage. It has ramped access and a charging point for power wheelchairs.
Tickets for this area can be booked when buying your event ticket, or contact the Sales and Information Centre to add to your order.
As the accessible viewing platform has a limited capacity, this is strictly for customers who are wheelchair users and for one companion. If you have several people attending the event with you, you can swap your PA/Companion access to the accessible viewing platform throughout the event.
Ask a member of the check-in team how this works when you collect your wristbands at the event.
We operate the accessible viewing platform on a first come, first served basis. Whilst we try to make sure that we have sufficient space for everyone, demand varies, so there may be a wait as we operate a 1-in-1-out policy when at capacity.
The platform is a NO SMOKING area, this includes e-cigarettes and vapes.
Accessible view area
The accessible viewing area is situated directly in front of the accessible viewing platform.
Tickets for this area can be booked when buying your event ticket, or contact the Sales and Information Centre to add to your order.
This area is for disabled customers and their companion, who would struggle in the main area.
Companions are welcome to use the seating in the viewing area unless a disabled customer needs a seat, however you can bring and use your own seat if there is space
The accessible viewing area is not on the raised platform, but has level access, and is near the accessible toilets.
This area is a NO SMOKING area, this includes e-cigarettes and vapes.
Accessible toilets and standard toilets are located at the rear of the accessible viewing platform and also at the main toilet blocks.
We provide a separate accessible entrance into the site, which is accessed by a hardstanding pathway from the Blue Badge holder car park. This entrance gives direct access to the accessible viewing platform and accessible viewing area. To use this entrance, you must have an accessible viewing platform ticket or accessible viewing area ticket.
A British Sign Language interpreting service will be provided by fully qualified interpreters for all performances on the main stage over all 3 days of the event. The BSL Interpreters will be situated to the left-hand side of the stage as you are facing it.
Hearing loop system
A hearing loop system will be installed at the access entrance, and at the accessible viewing platform and accessible viewing area. Loop headsets for the accessible viewing platform and area will need to be collected/returned from the steward at the accessible viewing platform entrance.
A charging point for power wheelchair batteries and other access equipment is available at the accessible viewing platform and at the first aid point.
Travel and arrival
The event has a specific Blue Badge holder car park. Parking in this car park is limited and is available on a first-come, first served basis. This car park can be accessed by following event signage via Darley Street, Darley Village, DE22 1DX.
Special effects and lighting
Smoke machines, strobe lights, fireworks, and other effects may be in use at this event. Anyone affected by these should bear this in mind.
You can bring your essential medication into the event, but all bags will be searched so please bring a copy of your prescription or a doctor’s note. Please make sure that you only bring enough for the duration of the event and always keep it safe with you.
Registered assistance dogs are permitted on the event site. No other animals are allowed. If you are coming to The Darley Park Concert it is recommended if your dog is afraid of fireworks, that they leave before this time (approximately 9:15pm).
Ground conditions / weather
The event is an outdoor event and has some sloping grass areas that are steep in sections. Some grassed areas are large with no solid pathways or hard ground.
It is important to be aware that during bad weather, some parts of the site may be muddy, water-logged, or dusty and may be difficult to navigate around.
The accessible viewing platform and area are not covered so please dress appropriately for all weather conditions.
The access entrance is approximately 700m from the Blue Badge Holder car park. The accessible viewing platform and area are 25m from the accessible entrance.
Security and stewards
Security and Stewards are available throughout the event. They are briefed to offer information, help and support.
If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their yellow jackets/shirts.
More information is available on our Health and Safety page.
If you have COVID-19, or symptoms of COVID-19 please follow government guidance. If you believe you should not or cannot attend an event, please contact the Sales and Information team by email or on 01332 255800 option 1 at least 24 hours before the event. We will credit the cost of tickets back to your account, but unfortunately cannot offer refunds.