Information relating to Coronavirus
How to Book
Our Box Office sells tickets online, over the counter and over the phone.
Our Sales and Information Centre opening times
Monday - Thursday: 9am – 5pm
Friday: 9am – 4.30pm
Saturday: 10am - 2pm
Phone line 01332 255800 opening times
Monday - Friday: 9am – 8pm
Saturday: 10am - 2pm
Derby LIVE customers will be contacted about refunds and potential future dates.
The Sales and Information Centre has reopened for you to purchase and collect tickets. The additional measures have been put in place for your safety:
- Accepted onto the industry standard Good To Go scheme
- Protective screens on the front desk
- Reduced number of staff working with some staff able to work from home
- Shop redesigned to create space around the customer area
- Display of safety signage and socially distanced floor markers
- Customer shop capacity identified
- Additional cleaning
- Hand sanitiser for customers
- Hand sanitiser and antibacterial cleaning equipment provided for staff use
How to book
The easiest, quickest and often cheapest way to book is online. You can book online 24 hours a day, and pick your own seats.
The Sales and Information Centre, our main Box Office, is usually open Monday – Thursday 9am-5pm, Friday 9am-4.30pm and Saturdays, 10am – 2pm, excluding Bank Holidays. We are located inside Riverside Chambers, on the corner of Full Street and Derwent Street.
Email us at email@example.com with details of the event you’d like to come to, and we'll take it from there.
How to pay
You can pay by credit or debit card (Maestro, Visa, MasterCard or Solo), cash or Derby LIVE vouchers.
Ticket prices listed in our What’s On guide and other printed materials include any associated fees, the majority of prices listed online only include the fee when it is payable online. Fees do not apply to schools tickets or disabled concession tickets.
Where available you can choose to receive an electronic version of your tickets. A PDF will be emailed to you to show on your phone or print out. For security reasons on some events tickets cannot be printed at home.
Delivery of your tickets
Tickets purchased from within the UK more than 7 days before your chosen event can be posted to you for £1. If you haven’t received your tickets within 24 hours of the event, please contact us on 01332 255800.
If your ticket is classed as a high value ticket, you may be required to pay for tracked postage at £2. This will be offered to you at the time of booking.
Please note, tickets can only be collected from the Sales and Information Centre (Riverside Chambers, Full Street, Derby, DE1 3AF) prior to the performance date.
Tickets will then be available for collection from 1 hour before until 30 minutes after the start of the performance at the Guildhall Theatre or Derby Arena.
However if the event you are attending should is not at these venues you will need to collect your tickets beforehand from the Sales and Information Centre.
If you decide to collect your tickets on the day we do recommend allowing time to collect your tickets.
You should receive a confirmation email after booking online, if you don’t, please contact us on 01332 255800 or email firstname.lastname@example.org.
Concession prices are available for many of our events, and usually extend to under 16s, over 60s, registered unemployed, disabled people and full-time students.
Please note that if you are buying a ticket with a student or unemployed concession, ID that corresponds with that concession will be required on collection (for example valid student card, proof of receiving unemployment benefit). If you are unable to present valid ID on collection you will be asked to pay the standard ticket price.
Special offers, discounts and concessions cannot be combined unless otherwise stated. From time to time we may offer tickets at prices other than those first advertised. It's not possible to include tickets you've already bought in any future special offer.
To discuss any specific needs please contact the Box Office directly
Unfortunately it isn't possible to book wheelchair seats online. This is because we want to make sure no one else books in wheelchair spaces by accident. If you'd like to make a booking and you or a member of your party is a wheelchair user, please call us or email us with your contact details and we'll get in touch with you to ensure that all of your needs are catered for.
If you need to bring an assistance dog with you please let us know when you're booking.
You can buy a Derby LIVE & LIVE ticket gift voucher online here. We also sell them over the counter and over the phone. We are unable to post gift vouchers.
Depending on the seat availability and proximity to performance date, we will be able to reserve tickets for groups of 10+
Tickets are non–returnable and non-refundable except when an event is cancelled.
For information on our Exchange, Resale and Lost tickets please see our terms and conditions.
For events taking place at a Derby LIVE venues:
Under 14s must be accompanied by an adult. Under 12 months are FREE, providing they can share your seat. Some events have specific mandatory age guidance and/or content warnings (see event pages for details). However many events do not, and whilst we are happy to offer advice on age recommendations and content, it at the discretion of parents/guardians to decide if an event is suitable for their child.
For events taking place at a Non Derby LIVE venue
Please see the event page for specific mandatory age guidance/ restrictions and/or content warnings.
Keep in touch
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Visit our Data Protection page for more information.
Terms and conditions
Visit our Terms and Conditions page for our full terms and conditions.