Derby LIVE customers will be contacted about refunds and potential future dates.
Our Box Office sells tickets online, over the counter and over the phone.
How to contact us
Telephone: 01332 255800
Typetalk: 18001 01332 255800
SMS text number: 07812 301233
Riverside Chambers, Full Street, DE1 2FP
How to book
The easiest, quickest and often cheapest way to book is online. You can book online 24 hours a day, and pick your own seats.
Call or come in
The Sales and Information Centre, our main Box Office, is open Monday – Saturday, 9am – 8pm, excluding Bank Holidays. We are located inside Riverside Chambers, on the corner of Full Street and Derwent Street.
The Guildhall Theatre Box Office opens 1 hour before, until 30 minutes after a Guildhall Theatre performance start time.
Email us at email@example.com with details of the event you’d like to come to, and we'll take it from there.
How to pay
You can pay by credit or debit card (Maestro, Visa, MasterCard or Solo), cash or Derby LIVE vouchers. As of 1 January 2019 we no longer accept National Theatre Tokens.
For most events, for bookings made over the counter, on the telephone, by post or email, we charge a booking fee which goes towards covering our administration costs. This fee does not apply to the majority of bookings made online. Ticket prices listed in our What’s On guide and other printed materials include these fees, the majority of prices listed online only include the fee when it is payable online. Fees do not apply to schools tickets or disabled concession tickets.
Print at home tickets
You can choose to print your tickets at home. A PDF will be emailed to you to print out. For security reasons tickets for standing and unreserved events cannot be printed at home.
Delivery of your tickets
Tickets purchased from within the UK more than 7 days before your chosen event can be posted to you for £1. If you haven’t received your tickets within 24 hours of the event, please contact us on 01332 255800. For security reasons standing tickets cannot be posted to you, and can be collected free of charge from Box Office up to 3 hours before the event.
Please note, tickets can only be collected from the Sales and Information Centre (Market Place, Derby, DE1 3AH) prior to the performance date.
Tickets will then be available for collection from 1 hour before until 30 minutes after the start of the performance at the Guildhall Theatre or Derby Arena. However if the event you are attending should is promoted by an external agent you will need to collect your tickets beforehand from the Sales and Information Centre.
If you decide to collect your tickets on the day we do recommend allowing time to collect your tickets.
You should receive a confirmation email after booking online, if you don’t, please contact us on 01332 255800 or firstname.lastname@example.org.
Concession prices are available for many of our events, and usually extend to under 16s, over 60s, registered unemployed, disabled people and full-time students. Please note that if you are buying a ticket with a student or unemployed concession, ID that corresponds with that concession will be required on collection (for example valid student card, proof of receiving unemployment benefit). If you are unable to present valid ID on collection you will be asked to pay the standard ticket price.
Special offers, discounts and concessions cannot be combined unless otherwise stated. From time to time we may offer tickets at prices other than those first advertised. It's not possible to include tickets you've already bought in any future special offer.
Unfortunately it isn't possible to book wheelchair seats online. This is because we want to make sure no one else books in wheelchair spaces by accident. If you'd like to make a booking and you or a member of your party is a wheelchair user, please call us or email us with your contact details and we'll get in touch with you to ensure that all of your needs are catered for.
If you need to bring an assistance dog with you please let us know when you're booking.
Keep in touch
To get regular information from us, create a new account here or edit your existing account preferences by logging in here.
You can buy a Derby LIVE gift voucher online here. We also sell them over the counter and over the phone.
Depending on the seat availability and proximity to performance date, we will be able to reserve tickets for groups of 10+
Tickets are non–returnable and non-refundable except when an event is cancelled.
If you can't attend a performance for any reason, we'll happily exchange your tickets for another performance of the same event for a fee of £1 per ticket. Your original tickets must be returned to the Box Office at least 24 hours before the original performance booked.Unfortunately you can’t exchange tickets for a different event.
Sometimes we may be able to resell your tickets for you if you no longer want them. However this is only if and when we've sold out any other available tickets and is always at our discretion. We charge a fee of 10% of the ticket value for this service.
Lost tickets can be reprinted for a fee of £1 per ticket (with a maximum charge of £5). Reprints can only be issued on the evening of the performance from the Derby LIVE Box Office at the venue.
If you have bought your tickets through a different agency e.g. Ticketmaster, See Tickets or any other, you will need to contact them regarding their reprint policy.
If you have bought tickets where Derby LIVE are a ticket agent please contact the Derby LIVE Box Office.
If you have purchased tickets through an agency, e.g. Ticketmaster, See Tickets or any other, and do not have them on the night, you will not be able to gain entry to the event, as we will not hold a record of your booking.
Under 14s must be accompanied by an adult. Under 12 months are FREE, providing they can share your seat. Some events have specific age guidance and/or content warnings – look at the event page or contact us for details.
Visit our Data Protection page for more information.
Terms and conditions
Visit our Terms and Conditions page for our full terms and conditions.