Information relating to Coronavirus
Please note that due to the pandemic and in line with the latest government advice, facilities may be closed and some events cancelled or postponed. Visit our news pages.
Contact Us
Our Sales and Information Centre opening times
Monday - Thursday: 9am – 5pm
Friday: 9am – 4.30pm
Saturday: 10am - 2pm
Phone line 01332 255800 opening times
Monday - Friday: 9am – 8pm
Saturday: 10am - 2pm
Derby LIVE customers will be contacted about refunds and potential future dates.
Find out more about forthcoming events in our news story.
The Sales and Information Centre has reopened for you to purchase and collect tickets. The additional measures have been put in place for your safety:
- Accepted onto the industry standard Good To Go scheme
- Protective screens on the front desk
- Reduced number of staff working with some staff able to work from home
- Shop redesigned to create space around the customer area
- Display of safety signage and socially distanced floor markers
- Customer shop capacity identified
- Additional cleaning
- Hand sanitiser for customers
- Hand sanitiser and antibacterial cleaning equipment provided for staff use
You can also contact us by email at boxoffice@derby.gov.uk, leisure@derby.gov.uk or tourism@derby.gov.uk.
Box Office
Email boxoffice@derby.gov.uk
Telephone 01332 255800
Post Derby LIVE Sales & Information Centre, Riverside Chambers, Full Street, Derby, DE1 2FP
Typetalk 18001 01332 255800
Text 07812 301233
To get in touch with us fill in our online contact form below. Alternatively, further down the page you will find contact details for each of our teams.
You can also get in touch on Facebook or Twitter, go to our Social Media page for details.
General enquiries
Email derbylive@derby.gov.uk
Telephone 01332 255443
Post Derby LIVE, Riverside Chambers, Full Street, DE1 2FP
Fax 01332 255788
Indoor Programming & Space Hire
Telephone 01332 640836
Email spacehire@derby.gov.uk
Outdoor Programming & Space Hire
Telephone 01332 640848
Email spacehire@derby.gov.uk
Alternatively, you can fill out our Space Hire enquiry form.
Administration & FInance
Telephone 01332 255752
Operations & Venue Management
Telephone 01332 255433
Production & Technical
Telephone 01332 255421
Email derbylivetechnical@derby.gov.uk
Marketing
Telephone 01332 640847
Catering
Telephone 01332 640845
For a list of individual staff contacts, go to Our People. Email addresses are firstname.surname@derby.gov.uk