Information relating to Coronavirus
Health and Safety
To ensure we are able to provide a comfortable and safe experience for everyone, there are a few things we would like you to do and know ahead of your visit. Please take a moment to read the information below.
This information will continue to be updated in line with current Government guidance so we recommend checking back again before your visit.
Look out for key information on the event pages or in any emails we send you in advance of your bookings.
So we can all feel confident about being together again, we will:
- Clean areas regularly.
- Provide hand sanitiser stations.
- Keep indoor spaces as ventilated as possible.
- Offer a refund for customers who cannot attend an event due to self-isolating or contracting covid up until 24 hours before the event.
- We’ll continue to ask you to maintain a safe social distance where possible when queuing and moving around
We encourage you to:
- Wear face coverings in crowded places to help protect others, such as when moving around indoor spaces; and not to touch surfaces where possible.
- Check-in with the NHS COVID-19 app when you’re out.
- Wash your hands regularly and for at least 20 seconds with soap. When out and about, use hand sanitiser.
By following this guidance you can continue to Do the Right Thing for Derby and look after yourselves and others. But above all, have a good time!
If you have symptoms or have been told to self-isolate
If you have made a booking and have been notified to self-isolate or you are exhibiting symptoms of Covid 19 please do not attend an event. Please contact the Sales and Information team by email or on 01332 255800 option 1 at least 24 hours before you are due to attend where you will be offered the choice to reschedule your tickets to a different performance or have a full refund.
Will there be any restrictions due to the COVID-19 pandemic?
We will be following the latest Government advice. The guidance continues to advise caution and we would recommend you continue to wear a face-covering if you are able, to socially distance where possible, and to use hand sanitiser and washing facilities provided.
Please be respectful of our staff and each other.
Will there be any measures in place at events to help prevent the spread of the virus?
Yes, we will be encouraging people to use test and trace check-in, providing hand sanitisation stations, and implementing a regular cleaning regime including toilets.
Will I have to wear a mask?
Wearing a face covering is no longer a legal requirement in England but we will continue to recommend you wear a face-covering at all events taking place at indoor venues, in crowded places, or when moving around.
Will there be any social distancing?
Social Distancing is no longer a legal requirement in England but we will continue to recommend social distancing at events where possible particularly in crowded areas or when moving around.
Will I be able to come with any size group?
There are no longer any legal restrictions on group sizes, and so that all can enjoy the events safely, we ask that our customers respect the comfort and spacing of other customers attending.