Opening Times

Our Sales and Information Centre opening times

Monday - Thursday: 9am – 5pm

Friday: 9am – 4.30pm

Saturday: 10am - 2pm

Phone line 01332 255800 opening times

Monday - Friday: 9am – 8pm

Saturday: 10am - 2pm

Derby LIVE customers will be contacted about refunds and potential future dates. 

The Sales and Information Centre has reopened for you to purchase and collect tickets. The additional measures have been put in place for your safety:

  • Accepted onto the industry standard Good To Go scheme
  • Protective screens on the front desk
  • Reduced number of staff working with some staff able to work from home
  • Shop redesigned to create space around the customer area
  • Display of safety signage and socially distanced floor markers
  • Customer shop capacity identified
  • Additional cleaning
  • Hand sanitiser for customers
  • Hand sanitiser and antibacterial cleaning equipment provided for staff use

You can also contact us by email at or

Guildhall & Arena box office

The Guildhall Theatre and Arena box office open 1 hour before, until 30 minutes after a performance start time.

Data protection

Visit our Data Protection page for more information.

Terms and conditions

Visit our Terms and Conditions page for our full terms and conditions.